Home > Home, property, and development > Waste disposal and recycling > Report a missed collection

Did we miss your garbage or green bin?

 

Some of the common reasons that items do not get picked up include:  

  • They were not set out by 7:00am on the collection day
  • The collection crew could has not reached the address yet (crews work in some areas until 8:00pm) 
  • A statutory holiday has changed the collection schedule
  • Unusual weather, construction, or other traffic delays, unexpected equipment breakdowns, or other operational issues

Help us collect your garbage and green bin

Green Bin pilot non-compliance tagKeep unacceptable items out of your garbage and green bin. If collection crews could not pick up the contents of your bins, they will leave a tag on your bins explaining why.

What to do:

  1. Read the tag carefully to find out why your items were not picked up
  2. Correct the problem
    Find ways to dispose of items the City does not pick up
  3. Place accepted items out on your next scheduled garbage or recycling collection date

How to report a missed garbage or green bin collection

  1. If you think we missed your garbage or green bin, report it using the VanCollect mobile app or on the collection schedule
  2. Leave what was missed out so that it can be picked up by our collection crew

What the City picks up

Garbage

Dispose of items the right way. Learn what goes in your garbage bin.

Food scraps and yard waste

Food isn't garbage. Learn more about food scraps recycling and what other items go in your Green Bin.

Reporting a missed recycling collection

As of October 3, 2016 recycling collection services for single family homes or duplexes are provided by Smithrite Disposal Ltd. on behalf of Multi-Material BC.

The City no longer collects curbside recycling.  

Contact Smithrite Disposal Ltd to report a missed recycling collection: 

Smithrite Disposal Ltd 
Phone: 604-282-7966
Email: recycle@smithrite.com 

Items not collected curbside

City of Vancouver's recycling depots

Recycling and disposal facilities

Not everything can go into your collection bins. Find out how to dispose of items at one of our facilities.